Formulated under the Consumer Protection Act, 2019, this framework enables individuals and businesses to seek legal redressal for product defects, service deficiencies, or unfair trade practices. It guides you through the structured filing process at the District, State, or National Commissions based on the consideration paid, securing your consumer rights and seeking compensation for financial losses and mental agony.
Enables formal legal actions for defective goods, poor service execution, or misleading advertising by service providers.
Ensures accurate filing across District, State, and National commissions based solely on the paid consideration.
Demands complete refunds, interest payments, financial compensation for damages, and coverage of legal costs.
Utilizes the official online e-Daakhil portal for secure, efficient electronic filing, minimizing administrative delays.
Under the Consumer Protection Act, 2019 (amended in 2021), the District Commission handles cases where the consideration paid is up to Rs. 50 Lakhs. The State Commission handles cases between Rs. 50 Lakhs and Rs. 2 Crores, and the National Commission handles cases above Rs. 2 Crores.
Under Section 69 of the Consumer Protection Act, 2019, a complaint must be filed within two years from the date on which the 'cause of action' (such as the purchase date, product failure, or denial of service) arose.
A business can file a complaint if they purchased goods or services for consumption in their business operations but NOT for commercial resale or manufacturing purposes. For example, buying office ACs is covered, but buying raw material for production is not.
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